Order
1. Can you accept OEM& ODM?
--Yes, we can make the ebike according to customer’s specification, color combination and even logo/design, as well as package request, provided the order is by 1x40’ HQ container and more. Otherwise, we have to negotiate it.
2. What is your MOQ?
3. When can you deliver products?
--In general, it takes about 60-90 days to get an order ready for a 40’ HQ container. But it may take some extra time, according to your actual quantity and complexity of your order details. For example, if your order is covering some details specially developed for you, the delivery time may be longer.
4. What’s your payment term?
--Usually, we request 30% by T/T in advance, balance to be paid before shipment, or 100% by irrevocable confirmed L/C payable at sight.
5. How could I order a sample to check the quality?
--We welcome you to order samples to check our quality and actual manufacturing value. Usually, in our China factory, it takes 3-6 weeks to get the sample bikes ready, after receipt of your full sample payment. Of course, our EU warehouse have some samples could be delivery quickly.
General
1. What’s your bike quality situation?
3. How about the packing?
--Almost our Overfly ebikes come 75% assembled, final assembly is quite simple, you will only need to attach the seat, pedals, front wheel, handle bars. We also exported in the form of SKD and CKD, which will vary according to different countries, regions and customer requirements.
4. Are Overfly ebikes waterproof?
--All our electric bikes are water-resistant but not water-proof and must not be submersed in water. We do not recommend to ride our ebikes in heavy rain, through deep puddles and left it out side when it rains as this could damage the Motor, Battery and the electric components.
Please note that water damages are not covered under our warranty.
5. How long does the ebike need to be charged?
--It usually takes 4-6 hours to charge, and some batteries with larger battery capacity need to be charged for a longer time.
Support
1. How about your R&D capability and factory scale?
2. Do you have Europe /USA warehouse ? And overseas after sales department ?
--Yes ,we have branch in Frankfurt, Germany which have warehouse and after sales department.
3. Do you have design patent?
-- Yes. Our all products are R&D by ourselves and applied for patents, and we own 50 + patents.
4. What kind of warranty do you provide with your products?
Frame: 2 year’s warranty
5. Do Overfly models confirm to any European and USA regulations?
--Yes. We have achieved CE certificate by SGS and TUV, EN15194 for ebikes, EN17128 for escooters. Some models are also with the UL test report.
6. How about Overfly’s production control?
--We have passed ISO9001 system certification and BSCI factory inspection, follow the lean production concept.
About us
OVERFLY is the Electric Bike brand of China. Since its establishment in 2005, Overfly focus on the R&D and manufacturing of electric bike and Electric Scooter ever since. With years development, Overfly electric bike successfully expanded to European, North American and Oceania markets, and occupied a certain market share. In order to solve the production origin issue, and provide more options for customers, OVERFLY developed and owns two production bases, one in Yongkang, Zhejiang, and second in Taichung, Taiwan. Also established German branch for better service.
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